Warranty and Return policy
Warranty
Limited lifetime warranty: Your reel purchased from Japan Tackle is under limited lifetime warranty. We, Shimano, or Daiwa do not issue warranty card, but all purchases are under warranty. Manufacturers will stop carrying parts after about 6 years of sales, and 6 years is good to be considered as the lifetime of fishing reel. The warranty covers cost for repair or replacement, if a reel breaks because of manufacturing defection, or design flaw. It includes wide range of strange problems, and please contact us freely if you see any problem. For the warranty repair services, please pay for shipping fees because it is not covered by the warranty. Warranty service is upon manufacturer's inspection, and the broken product should be sent back to factory first. Japanese manufacturers will not send you replacement reels, and it always fix the broken reel. We do offer warranty services to reel sold by somebody who doesn't take care of you, at small charges. Please contact us freely if you are in trouble. You may save a lot by using warranty for repair services.
Before sending back your purchase, please report the problem to question@japantackle.com
Please send products back to
Jun Sonoda (Japan Tackle)
#B-3, 5-24-34 Chigasaki-minami, Tsuzuki-ku
Yokohama, 224-0037 Japan
Shipping fee is about $15 for a bass fishing reel via air mail.
To the shipping label, please write "broken Japanese fishing reel" to prevent import tax for us to receive your package.
Return Policy
We will replace products with initial defection for free, and please contact us within 7 days of receipt of the product. Please check your purchase thoroughly when you receive your purchase. If you've used the product, or it has passed more than a week from receipt of product, we may not guarantee the free replacement, because we may not determine a damage is from initial or use.
If you return purchase because the product is not what you expected, please contact us within 7 days of receipt of the product, before use. We do not accept used product for return. We will return product price less 10% re-stocking fee. We accept product exchange for the instance, and we do not charge the restocking fees, but please pay for shipping fees.