We have strong after service systems for Japan domestic model reels, because we believe the after care is very important for our customers.

First, all initially defective reels will be fixed, or replaced for free. We support original warranty of manufacturers, and reels manufacturers offer limited life time warranty. In the case any problem happens because of defection, you may have it fixed free of charge. (Only shipping may be charged)

For the reels with problem, we offer three service options. One is the service from our contracted reel repairers, in the US. We provide all the technical data and it will fix the reels quicker than the other options with professional skills and knowledge.

The second is the services from Japanese manufacturers, like Daiwa and Shimano Japan. In this case you may expect the highest level of services, but you need to pay the overseas shipping. Turn around time is about 4-6 weeks, and please expect a little longer at winter-spring. All warranty repair services should be conducted through original manufacturers. US importer like US Shimano may not handle Japanese models.

The third option is parts sales. We source you components and please contact. Most mechanical parts are interchangeable with export models and we recommend you to contact repairers listed or local parts dealers for faster service.